Why I’m Tickled Pink about this Customer Feedback Program
As the customer experience manager for NumberBarn, I’m constantly looking for new ways to connect and build relationships with our customers. In fact, our company […]
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6 Steps for Turning Around Upset Customers
This article was first published on the ICMI blog on May 22, 2017. Click here to read the original. When I was at Phone.com, shortly […]
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Go Old School & Get Personal With Your Customers
A trip to my mailbox typically results in flyers, junk mail, dentist appointment reminders, the occasional Wish.com order, or Bed, Bath, and Beyond discount cards. With […]
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Walk the Walk & Talk the Talk of Customer Service
Context Travel knows customer service. Offering a wide variety of walking tours for the “intellectually curious”, they guide their customers through areas chock full of […]
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2 Ridiculously Simple Ways to Communicate With Your Customer Right Now
I’m going to keep this post short, sweet and to the point. There are two ridiculously simple ways that you can communicate with your customers […]
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5 Characteristics Of Caring Customer Service
Over the past couple years, I have fallen in love with companies like Zappos, Nordstrom and Ritz-Carlton. These companies have made a name for themselves by being legendary in […]
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Awesome Customer Service Sealed With A Thank You Note
Shortly after starting this blog, Jenny Dempsey and I attended a webinar held by Zappos talking about their philosophy of customer service (Click here for […]
Continue reading »A Play by Play of Customer Amazement
A couple months ago, we received a feedback survey from Alexander, a customer who was frustrated because his Phone service wasn’t working properly. He said […]
Continue reading »“Mechanics” of Good Customer Service
In Pennsylvania, when renewing your auto registration, you also must take your car to be inspected. This is new for me as in California, it […]
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Reflections from a Zappos Webinar
Jenny and Jeremy recently attended a webinar entitled “Delivering Happiness: The Zappos Customer Service Story” and wow! If you have a pulse and remotely care […]
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