3 Reasons Why Customer Satisfaction Should Not Replace Quality Assurance
This article originally appeared on the CustomerThink blog as part of my monthly column on June 12, 2018. Click here to read the original. Not long ago […]
Continue reading »Identifying Our Customers And Serving Them Better
This article originally appeared on the CustomerThink blog as part of my monthly column on June 12, 2018. Click here to read the original. Not long ago […]
Continue reading »This article was originally published on the ICMI Blog on March 29, 2018. Click here to read the original. We’re rapidly approaching three years since I joined FCR as […]
Continue reading »This article was originally published on CustomerThink on September 14,2017 as my regular Advisor column. Click here to read the original. As a contact center […]
Continue reading »This post was originally published on December 20, 2016 on the FCR blog. Click here to read the original. ‘Tis the season for ramping up […]
Continue reading »This article was originally published on the ICMI blog on June 17, 2016. Click here to read the original. I was recently reminded of one […]
Continue reading »Do you want to throw more fun work events into the lives of your customer service team but are not sure where to begin? Do you supply snacks […]
Continue reading »The customer’s experience relies on your employee experience. If your employee isn’t feeling motivated to be at work, chances are the customer experience they give […]
Continue reading »What a rewarding way to begin another rewarding week with nothing other than Reward Week! [Insert applause here] We here at Communicate Better Blog are […]
Continue reading »Customers will always need service and service will always need customers. The cycle continues for people and businesses everywhere, day in and day out. And […]
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