This week has been a whirlwind. We got to meet Shep Hyken, we were named to a Top 100 Customer Success Influencer list by Mindtouch, and we got to work with some awesome customers. In our latest hangout, we discuss some of these events along with smiles, opportunities for awesome and our awesome tweets. Watch us, listen to us and retweet us–and don’t forget to have an awesome weekend.
In today’s hangout slash podcast, we discussed the difference between valuable and not so valuable customer service. Hint: It’s big and your customers can tell. Check it out or listen to our podcast below. And don’t forget about our awesome tweets!
In this Coffee and Customer Service Hangout, we introduced a new format to help us focus a bit more on the main thing. Jenny shared about the importance of taking your lunch breaks and encouraging your customer service team to take theirs away from their desk as well. Check out her awesome share for the hangout:
Today’s Coffee and Customer Service hangout featured an extra special treat for our viewers. We had the privilege of hanging out with our friend, new author, and customer service expert Doug Sandler. In the hangout, Doug told us all about his brand new book, Nice Guys Finish First.
Don’t miss out on a sneak peak of some fantastic stories from the book, sure to improve the level of customer service you deliver to your customers. Doug also provides valuable advice to anyone interested in writing and publishing their own book.
Did you miss our extra lively hangout today? Have no fear. You can watch it now! In this latest installment we talked about some of the craziest vegetables we’ve eaten. We then talked about our two favorite blog posts over the last two weeks.
After a long hiatus, we joined forces for another Coffee and Customer Service Hangout. In this latest iteration we discuss a number of issues regarding the contact center from hiring, to on-boarding, to employee morale. Don’t miss out on another terrific hangout!
Happy New Year! Don’t miss our first Coffee and Customer Service hangout of the year. It was a good one. In the hangout, we established that were aren’t huge new year’s resolution people but we both agree that if we never have goals, we’ll never achieve them. That being said, hear some of our personal and customer service goals for 2015.
What are your customer service resolutions for this year? We would love to hear them and support you in achieving them. Here’s to a year filled with AWESOMENESS!
P.S. This has to be our best screenshot for a Google+ hangout ever!
That’s right, we’re hiring customer service representatives at Phone.com. In this hangout, we discuss tips for both the applicant and the folks doing the hiring. If you are involved in hiring decisions in your contact center, don’t miss it!