Archive for Google + Hangout

Coffee And Customer Service: Two Things

In today’s short Coffee and Customer Service hangout, we each discussed two customer service insights gained this week.  Don’t miss it!

Coffee And Customer Service: Suited Up

In this week’s Coffee and Customer Service Hangout we discussed this week in customer service.  Don’t miss Jeremy all dressed up in a suit and Jenny just plain weird.

Coffee And Customer Service: To No Or Not To No

In today’s Coffee and Customer Service Hangout, we discussed some alternatives to saying no and then went all the way to the flip side to explore when it’s best to say no.  Enjoy the hangout and be sure to share your thoughts with us!

Spooky Coffee And Customer Service Hangout

halloween2014 150x150 Spooky Coffee And Customer Service HangoutIn this Halloween edition of our Coffee and Customer Service Hangout, you can see our scary costumes (Yes, Jenny’s is scary too) and hear some not so scary customer service stories from the last week.  While we’re at it, here’s a picture of our team at Phone.com getting their Halloween on!

Tell us how you dressed up this year.  And maybe share some of your frightening or happy customer service stories from this week!

Coffee And Customer Service: Our Views On Customer Service

In today’s hangout, we discussed our week in customer service.  First we discussed the meaning of our customer service paintings.  We then discussed thoughts on goals, insights gained from a visit to Junior Blind of America, and two simple ways to say yes to your customers.  Don’t miss it!

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Coffee And Customer Service: #CSWeek In Review

customer service week 150x150 Coffee And Customer Service: #CSWeek In ReviewIf you’re worn out at the end of the week, you know it’s been a great Customer Service Week.  We have been documenting the events of the week on the blog but wanted to spend a few moments discussing our takeaways from this AWESOME Customer Service Week.  Don’t miss this 10 minute hangout.  After you watch, tell us about your favorite Customer Service Week activity with your team!

Coffee And Customer Service: Pet Peeves Of Written Customer Service

013 Leslie 293x300 Coffee And Customer Service: Pet Peeves Of Written Customer ServiceIn today’s hangout, we were joined by written communication expert, Leslie O’Flahavan from E-Write.  Don’t miss out on this lively discussion of some of our pet peeves of written customer service.  We discussed email, SMS, chat and social media and were privileged to hear Leslie’s fantastic perspective.

What are some of your pet peeves when it comes to written customer service?  Please share in a comment below or join us in a hangout sometime!

Coffee And Customer Service: Everything Is Awesome!

In today’s Coffee and Customer Service Hangout, we discussed our awesome week in customer service.  We discussed our new definition of AWESOME for our Phone.com customer service team along with a number of other fantastic topics.  Don’t miss it!

 Coffee And Customer Service: Everything Is Awesome!

Jeremy Watkin is the Director of Customer Service at Phone.com with 13+ years experience as a customer service professional. He is also the co-founder and regular contributor on Communicate Better Blog. Jeremy ranked #85 on the Top 100 Most Social Customer Service Pros on Twitter by the Huffington Post in 2013. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

facebook Coffee And Customer Service: Everything Is Awesome! twitter Coffee And Customer Service: Everything Is Awesome! linkedin Coffee And Customer Service: Everything Is Awesome! google plus Coffee And Customer Service: Everything Is Awesome! youtube Coffee And Customer Service: Everything Is Awesome! 

 Coffee And Customer Service: Everything Is Awesome!

Jenny is the Customer Success Manager for Phone.com with almost a decade of customer service experience. She is co-founder and a regular contributor on Communicate Better Blog.

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Coffee And Customer Service: Phone Support Pet Peeves

Don’t you hate it when phone support folks put you on hold with no warning, or rush you off the phone, or say they are going to call back and then don’t, or just say no with no alternatives or explanations presented? In today’s hangout, we talked about some of our pet peeves of phone support and shared some healthy alternatives. If you are a customer service professional, leave a comment or tweet at us with some of your pet peeves.

Stay tuned next week for a discussion on written support pet peeves!

Coffee and Customer Service: Cultivating Awesome Customer Experiences

Nate 298x300 Coffee and Customer Service: Cultivating Awesome Customer ExperiencesIn today’s hangout, we had the privilege of speaking with Nate Brown from CustomerCentricSupport.com.  This was a wonderful opportunity to discuss our three part series on Cultivating Fantastic Customer Experiences.  If you missed the series, take a few moments to catch up on your reading here:

Part 1

Part 2

Part 3

Now take a moment to watch and enjoy today’s hangout!