Happy New Year! Don’t miss our first Coffee and Customer Service hangout of the year. It was a good one. In the hangout, we established that were aren’t huge new year’s resolution people but we both agree that if we never have goals, we’ll never achieve them. That being said, hear some of our personal and customer service goals for 2015.
What are your customer service resolutions for this year? We would love to hear them and support you in achieving them. Here’s to a year filled with AWESOMENESS!
P.S. This has to be our best screenshot for a Google+ hangout ever!
That’s right, we’re hiring customer service representatives at Phone.com. In this hangout, we discuss tips for both the applicant and the folks doing the hiring. If you are involved in hiring decisions in your contact center, don’t miss it!
In today’s short Coffee and Customer Service hangout, we each discussed two customer service insights gained this week. Don’t miss it!
In this week’s Coffee and Customer Service Hangout we discussed this week in customer service. Don’t miss Jeremy all dressed up in a suit and Jenny just plain weird.
In today’s Coffee and Customer Service Hangout, we discussed some alternatives to saying no and then went all the way to the flip side to explore when it’s best to say no. Enjoy the hangout and be sure to share your thoughts with us!
In this Halloween edition of our Coffee and Customer Service Hangout, you can see our scary costumes (Yes, Jenny’s is scary too) and hear some not so scary customer service stories from the last week. While we’re at it, here’s a picture of our team at Phone.com getting their Halloween on!
Tell us how you dressed up this year. And maybe share some of your frightening or happy customer service stories from this week!
In today’s hangout, we discussed our week in customer service. First we discussed the meaning of our customer service paintings. We then discussed thoughts on goals, insights gained from a visit to Junior Blind of America, and two simple ways to say yes to your customers. Don’t miss it!
If you’re worn out at the end of the week, you know it’s been a great Customer Service Week. We have been documenting the events of the week on the blog but wanted to spend a few moments discussing our takeaways from this AWESOME Customer Service Week. Don’t miss this 10 minute hangout. After you watch, tell us about your favorite Customer Service Week activity with your team!
In today’s hangout, we were joined by written communication expert, Leslie O’Flahavan from E-Write. Don’t miss out on this lively discussion of some of our pet peeves of written customer service. We discussed email, SMS, chat and social media and were privileged to hear Leslie’s fantastic perspective.
What are some of your pet peeves when it comes to written customer service? Please share in a comment below or join us in a hangout sometime!
In today’s Coffee and Customer Service Hangout, we discussed our awesome week in customer service. We discussed our new definition of AWESOME for our Phone.com customer service team along with a number of other fantastic topics. Don’t miss it!