Archive for Google + Hangout

Coffee And Customer Service: Our Views On Customer Service

In today’s hangout, we discussed our week in customer service.  First we discussed the meaning of our customer service paintings.  We then discussed thoughts on goals, insights gained from a visit to Junior Blind of America, and two simple ways to say yes to your customers.  Don’t miss it!

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Coffee And Customer Service: #CSWeek In Review

customer_service_weekIf you’re worn out at the end of the week, you know it’s been a great Customer Service Week.  We have been documenting the events of the week on the blog but wanted to spend a few moments discussing our takeaways from this AWESOME Customer Service Week.  Don’t miss this 10 minute hangout.  After you watch, tell us about your favorite Customer Service Week activity with your team!

Coffee And Customer Service: Pet Peeves Of Written Customer Service

013_LeslieIn today’s hangout, we were joined by written communication expert, Leslie O’Flahavan from E-Write.  Don’t miss out on this lively discussion of some of our pet peeves of written customer service.  We discussed email, SMS, chat and social media and were privileged to hear Leslie’s fantastic perspective.

What are some of your pet peeves when it comes to written customer service?  Please share in a comment below or join us in a hangout sometime!

Coffee And Customer Service: Everything Is Awesome!

In today’s Coffee and Customer Service Hangout, we discussed our awesome week in customer service.  We discussed our new definition of AWESOME for our Phone.com customer service team along with a number of other fantastic topics.  Don’t miss it!

Jeremy Watkin is the Director of Customer Service at Phone.com with 13+ years experience as a customer service professional. He is also the co-founder and regular contributor on Communicate Better Blog. Jeremy ranked #85 on the Top 100 Most Social Customer Service Pros on Twitter by the Huffington Post in 2013. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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Jenny is the Customer Success Manager for Phone.com with almost a decade of customer service experience. She is co-founder and a regular contributor on Communicate Better Blog.

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Coffee And Customer Service: Phone Support Pet Peeves

Don’t you hate it when phone support folks put you on hold with no warning, or rush you off the phone, or say they are going to call back and then don’t, or just say no with no alternatives or explanations presented? In today’s hangout, we talked about some of our pet peeves of phone support and shared some healthy alternatives. If you are a customer service professional, leave a comment or tweet at us with some of your pet peeves.

Stay tuned next week for a discussion on written support pet peeves!

Coffee and Customer Service: Cultivating Awesome Customer Experiences

NateIn today’s hangout, we had the privilege of speaking with Nate Brown from CustomerCentricSupport.com.  This was a wonderful opportunity to discuss our three part series on Cultivating Fantastic Customer Experiences.  If you missed the series, take a few moments to catch up on your reading here:

Part 1

Part 2

Part 3

Now take a moment to watch and enjoy today’s hangout!

Coffee And Customer Service With Doug Sandler

dougsandlerIn today’s Coffee and Customer Service Hangout, we had the fantastic privilege of talking customer service with DJ, Professional Nice Guy and Customer Service Expert, Doug Sandler.  In the hangout we discussed his philosophy as a DJ and the way he uses customer service to delight his customers.  This has spun off into a speaking career where he shares his Nice Guy 30 Challenge with other companies.

Don’t miss out on this inspiring hangout with a truly gifted communicator and customer service expert!  Also, be sure to checkout his website and subscribe to his blog at DougSandler.com.

Coffee And Customer Service: Reasons To Celebrate

In today’s hangout, we discussed a number of topics ranging from the two year anniversary of Communicate Better Blog, to our recognition as contact center thought leaders, to the week of blogging in review.  Without further adieu, enjoy the hangout!

Jeremy Watkin is the Director of Customer Service at Phone.com with 13+ years experience as a customer service professional. He is also the co-founder and regular contributor on Communicate Better Blog. Jeremy ranked #85 on the Top 100 Most Social Customer Service Pros on Twitter by the Huffington Post in 2013. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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Jenny is the Customer Success Manager for Phone.com with almost a decade of customer service experience. She is co-founder and a regular contributor on Communicate Better Blog.

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Coffee And Customer Service: Positivity, Swim Lessons and Poo Pourri

In today’s Coffee and Customer Service hangout, we discuss fascinating topics like taking a step back and looking at the big picture, Legally Blonde, positivity and finally the fact that almost any job requires some customer service ability.  Enjoy the hangout and we really mean it–we could love for your to weigh in on the discussion.

Jenny is the Customer Success Manager for Phone.com with almost a decade of customer service experience. She is co-founder and a regular contributor on Communicate Better Blog.

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Jeremy Watkin is the Director of Customer Service at Phone.com with 13+ years experience as a customer service professional. He is also the co-founder and regular contributor on Communicate Better Blog. Jeremy ranked #85 on the Top 100 Most Social Customer Service Pros on Twitter by the Huffington Post in 2013. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

Facebook Twitter LinkedIn Google+ YouTube 

Coffee and Customer Service: TGIF!

In this week’s coffee and customer service hangout, Jenny and Jeremy talk about the topics near and dear to their hearts this week.  The cover things like Jenny’s journey with delegation and a customer service topic Jeremy loves to hate.  You don’t want to miss this one!

Jenny is the Customer Success Manager for Phone.com with almost a decade of customer service experience. She is co-founder and a regular contributor on Communicate Better Blog.

Facebook Twitter LinkedIn Google+ YouTube 

Jeremy Watkin is the Director of Customer Service at Phone.com with 13+ years experience as a customer service professional. He is also the co-founder and regular contributor on Communicate Better Blog. Jeremy ranked #85 on the Top 100 Most Social Customer Service Pros on Twitter by the Huffington Post in 2013. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

Facebook Twitter LinkedIn Google+ YouTube