Archive for Google + Hangout

Coffee and Customer Service: Cultivating Awesome Customer Experiences

NateIn today’s hangout, we had the privilege of speaking with Nate Brown from CustomerCentricSupport.com.  This was a wonderful opportunity to discuss our three part series on Cultivating Fantastic Customer Experiences.  If you missed the series, take a few moments to catch up on your reading here:

Part 1

Part 2

Part 3

Now take a moment to watch and enjoy today’s hangout!

Coffee And Customer Service With Doug Sandler

dougsandlerIn today’s Coffee and Customer Service Hangout, we had the fantastic privilege of talking customer service with DJ, Professional Nice Guy and Customer Service Expert, Doug Sandler.  In the hangout we discussed his philosophy as a DJ and the way he uses customer service to delight his customers.  This has spun off into a speaking career where he shares his Nice Guy 30 Challenge with other companies.

Don’t miss out on this inspiring hangout with a truly gifted communicator and customer service expert!  Also, be sure to checkout his website and subscribe to his blog at DougSandler.com.

Coffee And Customer Service: Reasons To Celebrate

In today’s hangout, we discussed a number of topics ranging from the two year anniversary of Communicate Better Blog, to our recognition as contact center thought leaders, to the week of blogging in review.  Without further adieu, enjoy the hangout!

Jeremy Watkin is the Director of Customer Service at Phone.com with 13+ years experience as a customer service professional. He is also the co-founder and regular contributor on Communicate Better Blog. Jeremy ranked #85 on the Top 100 Most Social Customer Service Pros on Twitter by the Huffington Post in 2013. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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Jenny is the Customer Success Manager for Phone.com with almost a decade of customer service experience. She is co-founder and a regular contributor on Communicate Better Blog.

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Coffee And Customer Service: Positivity, Swim Lessons and Poo Pourri

In today’s Coffee and Customer Service hangout, we discuss fascinating topics like taking a step back and looking at the big picture, Legally Blonde, positivity and finally the fact that almost any job requires some customer service ability.  Enjoy the hangout and we really mean it–we could love for your to weigh in on the discussion.

Jenny is the Customer Success Manager for Phone.com with almost a decade of customer service experience. She is co-founder and a regular contributor on Communicate Better Blog.

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Jeremy Watkin is the Director of Customer Service at Phone.com with 13+ years experience as a customer service professional. He is also the co-founder and regular contributor on Communicate Better Blog. Jeremy ranked #85 on the Top 100 Most Social Customer Service Pros on Twitter by the Huffington Post in 2013. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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Coffee and Customer Service: TGIF!

In this week’s coffee and customer service hangout, Jenny and Jeremy talk about the topics near and dear to their hearts this week.  The cover things like Jenny’s journey with delegation and a customer service topic Jeremy loves to hate.  You don’t want to miss this one!

Jenny is the Customer Success Manager for Phone.com with almost a decade of customer service experience. She is co-founder and a regular contributor on Communicate Better Blog.

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Jeremy Watkin is the Director of Customer Service at Phone.com with 13+ years experience as a customer service professional. He is also the co-founder and regular contributor on Communicate Better Blog. Jeremy ranked #85 on the Top 100 Most Social Customer Service Pros on Twitter by the Huffington Post in 2013. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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Coffee And Customer Service: Serving Our Friends

In today’s hangout, we discussed a recent post titled “The Friend Test” and the difficulty surround having our friends and family do business with us.  Don’t miss out on another awesome hangout!

Jeremy Watkin is the Director of Customer Service at Phone.com with 13+ years experience as a customer service professional. He is also the co-founder and regular contributor on Communicate Better Blog. Jeremy ranked #85 on the Top 100 Most Social Customer Service Pros on Twitter by the Huffington Post in 2013. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

Facebook Twitter LinkedIn Google+ YouTube 

Jenny is the Customer Success Manager for Phone.com with almost a decade of customer service experience. She is co-founder and a regular contributor on Communicate Better Blog.

Facebook Twitter LinkedIn Google+ YouTube 

Coffee And Customer Service: Integrity Service

In today’s Coffee and Customer Service Hangout, we discussed some of our favorite insights from the book, Integrity Service by Ron Willingham.  If you have read this book, we would love for you to weigh in on the discussion.  Leave us a comment and take a moment to look back on our past book discussion posts (Discussion 1/Discussion 2/Discussion 3).

Jenny is the Customer Success Manager for Phone.com with almost a decade of customer service experience. She is co-founder and a regular contributor on Communicate Better Blog.

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Jeremy Watkin is the Director of Customer Service at Phone.com with 13+ years experience as a customer service professional. He is also the co-founder and regular contributor on Communicate Better Blog. Jeremy ranked #85 on the Top 100 Most Social Customer Service Pros on Twitter by the Huffington Post in 2013. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

Facebook Twitter LinkedIn Google+ YouTube 

Coffee And Customer Service: Focus, Being Nice And Steve Jobs

In our Coffee and Customer Service Hangout, we discussed another week that was at Communicate Better Blog.  Jeremy talked about being nice and shared his reflections from the Steve Jobs biography.  Jenny gave us an update on her journey toward being more focused and multi-tasking less.

During the hangout we also mentioned our new friend and customer service expert, Doug Sandler.  Check out his website for his cool approach to customer service.  Have a fantastic weekend and leave us a note if you ever want to join us on a hangout.

Jeremy Watkin is the Director of Customer Service at Phone.com with 13+ years experience as a customer service professional. He is also the co-founder and regular contributor on Communicate Better Blog. Jeremy ranked #85 on the Top 100 Most Social Customer Service Pros on Twitter by the Huffington Post in 2013. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

Facebook Twitter LinkedIn Google+ YouTube 

Jenny is the Customer Success Manager for Phone.com with almost a decade of customer service experience. She is co-founder and a regular contributor on Communicate Better Blog.

Facebook Twitter LinkedIn Google+ YouTube 

Coffee And Customer Service: Reflections From #CCExpo14

We had the privilege of attending the ICMI Contact Center Expo and Conference this week and had a fantastic experience.  In this hangout, we talk about some of our reflections from the event as we begin to process all that we have learned.

During the hangout, we mentioned the book “The Effortless Experience” by Matthew Dixon.  You will definitely hear more in the coming days about that book as it has skyrocketed to the top of our reading list.

Did you attend the conference?  Please do share some of your favorite takeaways and aha moments with us.  In the meantime, enjoy the hangout and have a fantastic Friday!

Jeremy Watkin is the Director of Customer Service at Phone.com with 13+ years experience as a customer service professional. He is also the co-founder and regular contributor on Communicate Better Blog. Jeremy ranked #85 on the Top 100 Most Social Customer Service Pros on Twitter by the Huffington Post in 2013. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

Facebook Twitter LinkedIn Google+ YouTube 

Jenny is the Customer Success Manager for Phone.com with almost a decade of customer service experience. She is co-founder and a regular contributor on Communicate Better Blog.

Facebook Twitter LinkedIn Google+ YouTube 

Coffee And Customer Service: Jenny’s Work Anniversary

In today’s Coffee and Customer Service Hangout, we celebrated Jenny’s 9 year work anniversary.  It truly is a momentous occasion.  We also talked about the week in review and the fact that we’re attending the ICMI Conference in San Diego next week.  If you are planning to be there, look us up.

Finally, we asked what customer service challenges you are currently facing.  We would love for you to share that with us in a comment.

Jeremy Watkin is the Director of Customer Service at Phone.com with 13+ years experience as a customer service professional. He is also the co-founder and regular contributor on Communicate Better Blog. Jeremy ranked #85 on the Top 100 Most Social Customer Service Pros on Twitter by the Huffington Post in 2013. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

Facebook Twitter LinkedIn Google+ YouTube 

Jenny is the Customer Success Manager for Phone.com with almost a decade of customer service experience. She is co-founder and a regular contributor on Communicate Better Blog.

Facebook Twitter LinkedIn Google+ YouTube