I pride myself in being terrible at networking. If you watch any of our Google Plus Hangouts, it will take you at least two hands to count the number of awkward moments.
A little over a year ago, I made a terrific connection with author and customer service expert, Jeff Toister. After attending a webinar about his book, Service Failure, I began reading his blog and interacting with him on Twitter. We eventually realized we live less than a mile from each other and have met up a couple times to hike and talk customer service. Eventually, we arrived at the idea for a meetup for customer service professionals in San Diego.
Last night, Phone.com so kindly hosted the meetup by opening up the office and providing a variety of refreshments. In the intimate setting, I had the opportunity to share some of the critical components that we strive for when we talk about achieving awesome customer service. It was fun to give a tour of our customer service operation and answer questions from the attendees.
Jeff followed this up with a discussion on the common customer service challenges we face. You can read a terrific re-cap of the event on Jeff’s blog.
Without going into great detail on everything we discussed, I thought I would share a couple of my takeaways from the event. First of all, we had people from a variety of companies, including the San Diego Humane Society and Ideal Plumbing And Heating. These were customer service people who have a completely different base of knowledge and skills and yet they face many of the same customer service challenges we do in supporting people with their phone service!
Secondly, I realize that networking does NOT have to be scary. The people at the event, like me, were looking for ways to better serve their customers. What better way than to talk about the challenges we face and what we are doing to overcome them?
If you are located near San Diego and are interested in joining our next meetup, click here to fill out a form and be notified of future events.