Recommended Reading- Books

Here is a list of books we recommend.  Some of them are about customer service and others just about life.

HookedOnCustomers Cover 192x300 Recommended Reading  Books Hooked On Customers by Robert G. Thompson – Read our review
1100408 198x3001 Recommended Reading  Books Integrity Service by Ron Willingham – Watch our discussion
 Recommended Reading  Books Amaze Every Customer Every Time by Shep HykenRead our review
Moments of Magic Cover 194x300 Recommended Reading  Books Moments of Magic by Shep Hyken – Read our review
TheCult 192x300 Recommended Reading  Books The Cult of the Customer by Shep Hyken – Read our review
9780688123161 p0 v1 s260x420 194x300 Recommended Reading  Books Raving Fans by Ken Blanchard and Sheldon Bowles- Read our review
Be Our Guest 213x300 Recommended Reading  Books Be Our Guest by The Disney Institute – Read our review
ServiceFailure sm 198x300 Recommended Reading  Books Service Failure by Jeff Toister – Watch our hangout with Jeff
manssearch1 186x300 Recommended Reading  Books Man’s Search For Meaning by Viktor Frankl
The 7 Habits of Highly Effective People 195x300 Recommended Reading  Books The Seven Habits of Highly Effective People by Stephen Covey
SocialPursuit 144952 259x400 194x300 Recommended Reading  Books The Pursuit of Social Business Excellence by Vala Afshar and Brad Martin
 Recommended Reading  Books Turning Rants Into Raves by Randi Busse and Carol Heady – Watch our hangout with Randi Busse
 Recommended Reading  Books Mastering the Art of French Eating by Ann Mah – Read our review
 Recommended Reading  Books Strengths Finder 2.0 by Tom Rath – Read some of our strengths discussions
nowdiscover 194x300 Recommended Reading  Books Now, Discover Your Strengths by Marcus Buckingham and Donald Clifton
triballeadership 198x300 Recommended Reading  Books Tribal Leadership by Dave Logan, John King and Halee Fischer-Wright
 Recommended Reading  Books Outside In by Harley Manning and Kerry Bodine- Read our review

 

3 comments

  1. Shep says:

    Now this is quite a list! And, I’m honored to be included. Thank you! With the exception of Ann Mah’s French Eating book, I’ve read all of the books on the list. Great books! Thank you again!

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