Recommended Reading- Books

Here is a list of books we recommend.  Some of them are about customer service and others just about life.

customerherobook Be Your Customer’s Hero by Adam ToporekRead our review
rp_niceguys-204x300.jpg Nice Guys Finish First by Doug SandlerRead our review
WhosYourGladys-book-cover Who’s Your Gladys? by Marilyn Suttle and Lori Jo Vest – Read our review
HookedOnCustomers-Cover-192x300 Hooked On Customers by Robert G. Thompson – Read our review
rp_1100408-198x300.jpg Integrity Service by Ron Willingham – Watch our discussion
amazebook Amaze Every Customer Every Time by Shep HykenRead our review
Moments-of-Magic-Cover-194x300 Moments of Magic by Shep Hyken – Read our review
TheCult The Cult of the Customer by Shep Hyken – Read our review
9780688123161_p0_v1_s260x420 Raving Fans by Ken Blanchard and Sheldon Bowles- Read our review
Be Our Guest Be Our Guest by The Disney Institute – Read our review
Layout 1 Service Failure by Jeff Toister – Watch our hangout with Jeff
manssearch Man’s Search For Meaning by Viktor Frankl
The_7_Habits_of_Highly_Effective_People The Seven Habits of Highly Effective People by Stephen Covey
SocialPursuit-144952_259x400 The Pursuit of Social Business Excellence by Vala Afshar and Brad Martin
rantrave Turning Rants Into Raves by Randi Busse and Carol Heady – Watch our hangout with Randi Busse
masteringfrencheating Mastering the Art of French Eating by Ann Mah – Read our review
strengths-finder-2-0-400x400-imadfys5bg7kphfz Strengths Finder 2.0 by Tom Rath – Read some of our strengths discussions
nowdiscover Now, Discover Your Strengths by Marcus Buckingham and Donald Clifton
triballeadership Tribal Leadership by Dave Logan, John King and Halee Fischer-Wright
outsidein Outside In by Harley Manning and Kerry BodineRead our review



  1. Shep says:

    Now this is quite a list! And, I’m honored to be included. Thank you! With the exception of Ann Mah’s French Eating book, I’ve read all of the books on the list. Great books! Thank you again!

  2. I’m appreciating you for including my book in this esteemed list filled with some of my favorite fellow authors. Thanks for sharing Gladys with your readers!

  3. Jeff Toister says:

    Thanks for including me, Jeremy! This is a great list.

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