I Can Feel The #Delllove!
I recently used the 24/7 chat support @Dell to ask a relatively simple question about some computers we are looking to buy for the office. I had a fantastic chat with Angela who was extremely friendly and patient. Of course I took to Twitter to say thanks to both Angela_N and Dell. You can see my interaction with them.
Source: https://twitter.com/DellHomeUS/status/344941816115761152
Their response to my tweet made my day. Not only did @SusieAtDell reply to my tweet, she went a step further and sent me a video message. How cool is that? Thanks Dell for WOWing me and making my customer experience truly awesome! You hit the customer appreciation nail right on the head.
[custom_author=admin]
I’m a HUGE fan of video replies like this! How freakin’ cool! I really try to use VSnap (www.vsnap.com) for customers because it is so personal. I think we really should incorporate this into our more often too!