Monday Motivation: Be A Smile Collector

We recently had the pleasure of adding some great new customer service representatives to ourbig-smile team.  One of them, Monica, brought in Banana Split Cookies the other day.  They were truly mind-blowing!  Shortly after eating one of the cookies another newbie, Erica sent an email expressing her gratitude in grand fashion.  I responded to Erica and told her that her email made me smile.  Erica then responded to me saying “That’s great! I collect smiles.”

“I Collect Smiles!”  Does that blow your mind like it does mine?  What a fantastic concept when we talk about serving others.  What are some things that you might be collecting other than smiles?  Perhaps it’s a number of things that lead to frowns or whatever you would call this “:/” (Not sure if that emoticon translates on your browser).  Make it your goal today to collect smiles.  Keep an informal tally at your desk and let’s see who has the biggest collection.

Happy Monday everyone.  If you spend your day collecting smiles I can assure you it really will be a happy Monday!

Jeremy Watkin is the Director of Customer Service at Phone.com with 13+ years experience as a customer service professional. He is also the co-founder and regular contributor on Communicate Better Blog. Jeremy ranked #85 on the Top 100 Most Social Customer Service Pros on Twitter by the Huffington Post in 2013. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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4 comments

  1. Jenny Dempsey says:

    I want to collect so many smiles, it makes the tooth fairy jealous! :-P

    What a great saying–but what do you do with these smiles besides keeping a tally? And, are some smiles worth more points than others? Turning a frown upside down isn’t always an easy task but what a great feeling when accomplished!

    I’m loving our new team in SD and cannot wait to meet everyone! Smiles ahoy!

    • Tyler Ramer says:

      I tried turning a frown upside down once. When my patient ended up looking like the Joker, I realized I wasn’t qualified to do that kind of surgery.

      On a serious note, I really do enjoy making a customer’s day. I can sense when they are smiling when I solve a problem of theirs, and no matter what has gone wrong at work that day, it always improves my mood, even if just a little.

  2. […] those of you that remember my post about being a Smile Collector, Erica, our Chief Smile Collector was kind enough to share a great experience she had at Discount […]

  3. […] positive feedback we call Smiles. Why? Well, it makes us smile of course! We collect smiles here at Phone.com! We have an internal document that we keep all of the monthly Smiles for each representative on. We […]

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